Our Guiding Principles
Compliance and Quality
We will hold ourselves to the highest standards of integrity and ethical behavior
The safety of our donors and employees is our
first priority
Our operations will be conducted in complete compliance with quality and
regulatory standards
Compliance and employee retention will take precedence over production
Donor Experience
Our facilities and our staff will reflect our focus on quality and professionalism
We will treat all donors with courtesy and respect
We will provide efficient and timely service to
our donors
The donor experience will be the primary incentive for repeat donations
Employee Experience
Our employees will be treated with respect and will treat each other with respect
Our employees will be empowered to make the
right decisions
Our employees will take ownership of their centers
We will foster the sharing of best practices among
our centers
We will foster our employees’ personal growth
and development
Operational Excellence
We will provide our employees with state-of-the-
art training
The corporate organization will treat the centers as their most valued customers
We will manage and communicate in a clear and transparent manner
We will actively manage the “plan, do, review” cycle with meaningful measurements
We commit to executing the projects we have
set forth
Collection and Deliveries
Our centers will operate in a disciplined and controlled manner in order to maximize collections and optimize growth
We will focus on the timely delivery of quality plasma to maximize the production of life-saving protein products to our patient community
We will strive to collect and deliver plasma in a cost-effective manner
We will maintain strong financial control throughout our operations